The phone answers itself now — for all three stores.

Retail staff can't answer phones during a rush — and shouldn't have to choose between the customer in front of them and the one on the line. Missed calls are missed sales, and voicemail is where questions go to die.

A real-time AI phone agent answers for all three Common Hype locations. Twilio owns the numbers, LiveKit bridges telephony into a realtime session, and a speech-to-speech model holds the conversation — tuned until the turn-taking feels human, not phone-tree.

• A catch-all dispatch rule routes every inbound number to one agent that adapts by store — new location means pointing a number, not building a bot.
• Realtime speech-to-speech with on-device voice-activity and end-of-turn detection tuned for retail calls — background music, register noise, mid-thought pauses.
• Knows each location's hours, address, parking, and the twenty questions that are most of call volume; sounds like the store, not a call center.
• A deliberately tight lane: anything with heat — complaints, negotiations, holds — transfers to a human fast, with context.

• LiveKit Agents
• Twilio
• Realtime speech model